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What is Rackspace hosting offering customers?
If you’re looking to expand your business into the world of cloud computing, Rackspace may come up in your search. So, what is Rackspace hosting, and what do they do? Rackspace is one of the premier managed cloud service providers around. They’ve also been around for a long time: since 1998, to be exact.
Rackspace offers expertise in several different cloud services, including dedicated hosting, Amazon web services, Microsoft and OpenStack. However you do business in the cloud, you’ll likely find that Rackspace has you covered.
Rackspace reviews: pros & cons
Pros
Rackspace has been a pioneer in the field of cloud computing. The company worked with NASA to found OpenStack, an open-source software platform for cloud computing. Since the launch of OpenStack in 2010, Rackspace has remained the operator of the largest OpenStack public cloud.
Rackspace has been named the number one hosting provider for Magneto Enterprise Edition, Microsoft SharePoint deployments, and OpenStack private clouds. Rackspace was also listed as the number one hosting provider in Internet Retailer for three consecutive years. They also act as the operator of the largest OpenStack public cloud.
Rackspace also offers a full range of services. Whether you want to use email hosting, public or private hosting, or hybrid hosting, Rackspace has got you covered. What’s more, they offer 24/7 customer support and a 100% uptime guarantee. The company also has a mobile app and a customized control panel to give customers more autonomy over their servers.
The Rackspace team
A lot of experts make up the Rackspace team, with over 165 employees certified in Cisco, 200 in Microsoft, and 150 in VMware. Their staff also offers what they call “fanatical support.” This takes a results-focused, can-do approach to customer service, as opposed to the basic break-fix model.
This support comes at no extra cost to the customer and is available at any time on any day of the year, including weekends and holidays. The Rackspace team acts as an extension of the customer’s own team, and pledge to serve as full partners to ensure customers’ success.
Cons
depending on what you’re looking for, Rackspace leaves a lot to be desired. They offer no shared hosting plans but guarantee that you will get the individual attention that your company requires. You must request a quote for pricing, and it can be expensive to get the best services they offer.
On top of that, there is no information about a return policy or cancellations, and no toll-free phone number to get in touch with customer service. Finally, while customer support is available 24/7, the staff appears to be under-trained. This has led to a lot of poor Rackspace reviews from customers.
Rackspace customer reviews
You can find a lot of mixed Rackspace hosting reviews out there. The company remains dedicated to a high uptime, and most customers are satisfied overall. But their customer support does not always meet expectations, as some former customers have complained.
Rackspace’s email hosting reviews are generally mixed, as well. More than a few customers have had issues with delivery delays, logging in, and unsent messages. Some even decided to switch to a previous email hosting provider and experienced no issues afterward.
On the other hand, one must take customer reviews and complaints on the internet with a grain of salt. Those with a negative experience are more likely to make their voice heard than customers who are satisfied with the service they’re getting.
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Big picture Rackspace hosting review
Rackspace reviews are easy to come by, and they all tend to agree on one thing: their 100% uptime guarantee turns out to be an accurate claim. And no one can deny that they remain a leader in the industry of managed cloud services. With a Better Business Bureau rating of A+, they are clearly committed to customer satisfaction.
But their services can get expensive for the best they offer: this is likely not the hosting choice for you if you’re a single site working on a budget. And, perhaps as a consequence of going public, Rackspace has lagged in its customer support. Yet Rackspace still fares better than the competition, even in this arena.
For the mid-size business that’s looking for a quality hosting provider, you have options. And if you’re willing and able to pay the price for the best, you can count on Rackspace.
Our RackSpace review overall rating
Rackspace remains an industry leader, offering a wide range of services and a 100% uptime guarantee. However, these services can get pricey and the quality of customer support could stand some improvement.
For our Rackspace review, we give 4 out of 5 stars
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